Terms & Conditions

General Terms and Conditions

Using our website and shopping with us online

These terms and conditions are specific when using our website i.e,www.renome.pk/ and shopping with us online.

Information on our website

We make all possible efforts to make sure that all information on our website, including descriptions of our products and listed prices, are accurate at all times. However, if we make a mistake, we’ll try to resolve it as soon as possible, and as soon as we spot an error in your order, we’ll do our best to let you know..

When browsing our website, the colours of products may vary depending on a few factors; these include your display settings and the lighting conditions in which the pictures are taken..

The pictures and images on our website are only for illustration purposes. To get an accurate description of any product and details of what is included with the product, please read the product description.

We shall do our best to check our website for viruses and malware, but we do not warrant that the website is free of viruses or other malicious content.

Product availability

All our products are subject to availability, and so we may not be able to supply your order. In unforeseen circumstances and with or without notice, we may have to stop selling products through RENOME Shop Online either temporarily or permanently..

We will not be responsible for any losses you may sustain as a result of updating or modifying our website.

Eligibility to order products

An active email address and a phone number are required to order from us. This information is required so we can contact you. .

Placing your order

Your order counts as an offer to purchase goods from us..

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery), and an order number. It also includes the VAT receipt for your product(s).

Order acceptance

Acknowledgment of your order will happen when we dispatch the product(s) to you. Until we despatch the product(s), no agreement will have been formed between us.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and withoutreasons, not to accept any offer at any time. If we refuse your order, we will let you know as soon as sensibly possible.


You can pay with the credit and debit cards of all major banks and RENOME Vouchers. We also accept Easy Paisa, Jazz Cash, SimSim, and Other Online Payment Solutions for orders made online for delivery.

If for any reason we are unable to accept your order we will provide you with a full refund within 15days.


Unless otherwise stated, all prices shown at RENOME Shop Online are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.(Free Delivery in Rawalpindi and Islamabad for order amount greater than PKR.10,000/-).


We reserve the right to adjust prices, products, and special offers at our discretion.

Pricing errors

In the event that we find an error in our pricing, we will inform you as soon as possible, and you will then be given the option of cancelling or re-affirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

Delivery general terms

About these terms

We sub-contract our Delivery Service to trusted transport service providers. However, we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges

For more details of our delivery fees, please Contact us at  [email protected]

Please note the Picking with Delivery and Delivery prices detailed in any RENOME printed material are subject to change following the prices on Renome.pk

Online delivery dates

For deliveries, you will automatically be allocated the earliest delivery date possible when placing your order..

We aim to deliver your order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 20 days of the order date unless otherwise agreed between us.

We will try our best to meet the delivery date. However, there may be times where we are unable to do this, and your confirmed delivery date may be delayed. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the RENOME Customer Support Centre:  [email protected]

Changing the date of delivery

Changing the date of del>

If you want to change your delivery time or date, please contact the RENOME Customer Support Centre, and they will let you know if this is possible:  [email protected]

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays, or severe weather), we will do our best to contact you to rearrange an alternative delivery times lot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.

Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery staff believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you. If our delivery staff consider that delivery to the room of your choice is likely to cause damage to the products or the property, they will let you know and record the concern on a delivery document. You can still accept the delivery, but we will not be responsible for any damage caused to the products or the property. However, our delivery staff will take reasonable care when delivering the products.

Our delivery staff are not permitted to and will not: remove doors, windows, door frames, etc. to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialized lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear while making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Important information

After arranging your delivery, we will inquire you for certain information. All this information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. In the event that you mention incomplete, incorrect or inaccurate instructions or information, we may cancel the delivery after providing you written notice.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff is not permitted to leave any products that have not been signed for.

Upon delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered thoroughly. You will then be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of cost. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.

Damaged items

On the off chance that things inside bundling are defective or harmed please notify the delivery driver who will look to resolve this. In the event that you notice any harm to things following delivery, inform RENOME Customer Service Contact Center at the earliest opportunity after the delivery. Please keep any harmed item so that we can investigate it as early as possible. If you discard any harmed item before we have had the chance to review it, at that point this will affect your claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affects your statutory rights.

Returns and Cancellation

You are entitled to return new and unused product(s) within 3-5 days of completing your purchase with the condition that the product is faulty or not as agreed upon and subject to the limitations set out in these Terms and Conditions. RENOME will provide a refund for product(s) returned with the original proof of purchase, in new and unused condition and with the original packaging. You are liable for any costs incurred in the returning of the product(s) unless the product is faulty or not as described. RENOME will refund the price paid for the goods via the method used to originally make the payment.

We may refuse a refund. We may also reduce the amount paid back if the product(s) are not able to be sold at full retail value as a result of your handling of the product(s). At its discretion, RENOME may reduce the amount of your refund to reflect ant reduction in the retail value of the product(s). Any refund and reduction will be proportionate to the retail value of the product(s) in the condition returned.

Cancellation terms:

Upon payment of advance if the order is cancelled:

  • Within 24 hours-25% of advance amount will be deducted
  • Within 24-48 hours-70% of advance amount will be deducted
  • After 48 hours- full amount of advance will be deducted


There are certain situations, where at our sole discretion we are not able to accept returns, cancel orders or offer a refund unless the product(s) is faulty (or unless there is any other breach of your statutory rights). These exclusions are as follows:

  • you do not have proof of purchase of the product(s);
  • the product(s) are returned without full packaging;
  • the product(s) are not returned in a saleable condition

Product review

We thank you for your feedback! Your reviews will help buyers like you get firsthand information about the product(s)

Please note that by submitting a review to our website for any product(s) you will be deemed to have accepted these terms and conditions.


We display reviews irrespective of their positive or negative nature, but all content is moderated to ensure it is appropriate for publication on our website. This means that after you submit your review it will not immediately appear on our website. We reserve the right to accept or reject any product review submitted to us and we may edit the length and/or content of any review as we see fit. You agree that you will not submit any content:

  • That is false, inaccurate, misleading, defamatory, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, fraudulent or otherwise objectionable;
  • That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • For which you were compensated or granted any consideration by any third party;
  • That violates any local, national or international law;
  • That references other companies or websites;
  • That contains any computer viruses, worms or other potentially damaging computer programmes or files;
  • That includes unsolicited promotions, mass mailings or spamming, political campaigning, advertising or solicitations;
  • That includes the personal information of any third party.

Once your review has been submitted you will not be able to edit it or remove it. If you would like to have your review removed from our website, please  contact us

For the time being, we will only be publishing reviews submitted in English.

Personal information

To ensure your review is published, please do not include any personal information including your full name, contact details or email address.

In order to comply with the law, to protect our systems and customers, or to make sure of the integrity and operation of our business and systems, we may access and disclose any information we consider to be necessary or appropriate, including, without limitation, user profile information, IP address and posted reviews. Please refer to our Privacy policy for further information.

Customer service issues and safety concerns

Please do not use your review for reporting customer service issues or safety concerns. You can contact us directly Here.

Ownership of content

By submitting a review you grant RENOME and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, transferable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such review throughout the world in any media without compensation to you. You acknowledge that we may choose to provide attribution of your comment or review at our discretion.

Our liability to you

Although we will do our best to moderate all reviews posted, we assume no liability for any reviews posted, stored or uploaded by you or any third party. We will not be held responsible for any loss caused by you as a result of a review published on RENOME.

Our liability

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through RENOME, provided that we take reasonable care when we deliver the goods to you.

We will not be responsible to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded.

General terms relating to our relationship with you

If you would like more information about RENOME, or want to get in touch with us, please  contact us or call our Customer Support Centre.


If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or Returns policy.


Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by RENOME. Please read the Privacy policy available on our website, carefully so that you understand our views and practices on how we will treat your data.


In the event you have a complaint regarding a product or service purchased from RENOME, please contact us at  [email protected].

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